Last Updated: 01.01.2024
At American Mammoth, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process.
1. Eligibility for Returns
You may return any item purchased from American Mammoth within 14 days of the delivery date.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
– The item must be unused and in the same condition that you received it.
– The item must have all original tags attached.
– The item must be in its original packaging.
– We also accept returns for items that arrived damaged, provided that you supply proof of the damage through a photo or video.
3. Return Process
To initiate a return, please contact us at hello@americanmammoth.co with your order number and the reason for your return. Once your return request is approved, we will provide you with further instructions.
4. Return Shipping Costs
The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-5 business days. Please note that while we strive to process refunds promptly, we cannot guarantee exact timelines for when the refund will appear in your account.
6. Non-Returnable Items
Certain items may be exempt from being returned, including:
– Gift cards
– Final sale or clearance items (if applicable)
7. Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
8. Contact Information
For any questions about our Refund and Returns Policy, please contact us at:
– Email: hello@americanmammoth.co
– Phone: 508-843-1059